Data Protection Complaints Procedure

If you have any concerns about how Serene & Strong Ltd collects, uses, or protects your personal information, we want to hear from you. This page explains how to raise a complaint and what to expect from us.

How to raise a complaint

You can raise a data protection complaint with us by email or post:

Please include as much detail as possible about your concern, including your name, contact details, and a description of the issue, so we can investigate properly.

What happens next

1. We will acknowledge receipt of your complaint promptly.
2. We will investigate your complaint thoroughly and fairly.
3. We aim to respond to all data protection complaints within 30 days of receipt.
4. If we need more time to investigate fully, we will let you know and explain why.

If you're not satisfied with our response

If you remain unhappy with how we've used your data after raising a complaint with us, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection:

For more information about your data protection rights, please see our Privacy Policy.